What is your return policy?

At the current scale of our brand and due to the one of a kind nature of our items we are unable to process refunds at this time. In the case of an item not fitting correctly we offer free alterations within 30 days and exchanges within 7 days from delivery date. Exchanges have a 20% restock fee plus any additional shipping charges.

Oh no… my address is incorrect, what do I do?

If you accidentally put an old address, forget your apartment number or have a typo… do not worry! You can email us within 24 hours for us to change the address we are shipping too. If you notice after the package has shipped - still let us know but also contact USPS as they can redirect it or return it back to us.

My tracking number says my package is being “returned to sender” what does this mean?

This occurs when USPS deems an address as “insufficient.” Please contact us and we can ship your order back out to you! Please note - domestic orders will be shipped again for free of charge but if an international order gets returned to us we will ask you cover any fees.

I don’t want my custom anymore, how do I cancel?

Customs take 3-6 weeks to create and ship out to you, if during this time you change your mind we can refund you shipping and 50% minus the cost of your materials. If your item has already been created we can offer store credit or an exchange to make sure you have an item you truly love.