Shipping;

We ship worldwide from Los Angeles, California.

Domestic orders:

Domestic orders are shipped via USPS ground within 5 business days for a flat rate of $10. If you place multiple orders we will combine shipping and refund any overages! Shipping costs include processing and insurance. You’ll receive an email with tracking information once your order has shipped.

International orders:

International orders are shipped via UPS for a flat rate of $35-65 per order. This is an average cost, it is typically even more than this to ship outside of the United States. If you place multiple orders we will combine shipping and refund any overages! This cost does not include insurance. Customers are fully responsible for paying customs and duty fees.

Please research customs information for your country before ordering if you are not already aware. We are not responsible for any additional fees and taxes.

Lost package:

We cannot be held responsible for lost or stolen packages. If your package never arrived or you suspect it was stolen, visit the shipping carriers website to file a claim with them directly. We will work with you to provide what ever proof of payment or receipts you need. If you wish to add shipping insurance to your order please reach out after purchase to do so for an additional cost.

Do you accept returns?

At the current scale of our brand and due to the one of a kind nature of our items we are unable to process refunds at this time. All sales are final.

My Item arrived with small stains, color fading, or little imperfections. Why is this?

All of our items our created out of vintage textiles, most of which have lived many lives before becoming your one of a kind garments. We do our best to cut and sew around imperfections but your items may still show signs of previous lives, which we personally find beautiful.

How do I know which items will fit me?

All of our items are measured in inches. We do the best to provide every possible measurement you would need to ensure a perfect fit. Please compare to your body measurements or the measurements of your most loved clothing. If you have any questions regarding size you can always send us an email for help.

Can I purchase a custom piece?

We have made to order items available on our site for all sizes and genders. If you’d like a specify piece or design that’s not available you can email us at shop@carouccellino.com.

Do you sell wholesale?

Yes, please email us with store info and the items you are inquiring about. All wholesale items are still one of a kind.

How long do made to order items take to ship?

All made to order items take 2-6 weeks to source and create. They ship within 5 business days of us sending out your tracking number.

Have more questions? Please email us. We will respond within 3 business days.